Aktüel Newspaper Special Feature

Bir Adım Sağlık Stands Out with a 95% Satisfaction Rate

Bir Adım Sağlık, which has transformed home care and mobile healthcare services into an integrated system in Türkiye, continues to grow by placing trust, speed, and patient satisfaction at the center of home healthcare services.

Founded with the goal of bringing an innovative approach to public health in Türkiye, Bir Adım Sağlık expanded its team by adding 108 new healthcare professionals in 2024, continuing to strengthen its solution oriented service model that enables individuals to maintain their quality of life within the comfort of their homes. As of today, patient satisfaction has reached 95%, while 75% of patients continue to receive services repeatedly, reinforcing confidence in the sustainability of the system.

While 56% of home healthcare service requests are made through mobile applications, the most preferred services include IV therapy, home physician examinations, medical equipment rental, and imaging services. Achieving 50% growth in the first six months of 2025, Bir Adım Sağlık continues to reach more patients across Istanbul every day.

Strong Support for Women Healthcare Professionals

Bir Adım Sağlık also sets an example with its policies aimed at reducing gender inequality in the healthcare sector. More than 60% of its workforce consists of women, while this rate rises to 65% among part time staff. Seventy percent of healthcare professionals within the organization are nurses, and every newly hired employee undergoes a comprehensive training program lasting an average of 3 to 4 weeks. Shaped under the leadership of Bir Adım Sağlık Founder Ayşe Şengel, a woman entrepreneur, this structure offers healthcare professionals not just a job, but a career journey built on continuous development and professional commitment.

Accessibility and Speed Are Our Priorities in Home Healthcare

Operating with the promise of responding to every request within a maximum of two hours, Bir Adım Sağlık prioritizes being there whenever needed through its expert teams serving throughout Istanbul. Service requests are distributed as 40% on the Anatolian Side and 60% on the European Side, demonstrating the brand’s strong accessibility across both sides of the city. Resolving patient complaints on the same day and achieving an average satisfaction score of 95 out of 100 in post service surveys further highlights its patient centered approach.

https://aktuelgazete.com/bir-adim-saglik-yuzde-95-memnuniyet-oraniyla-fark-yaratiyor-11052